The Swans Club Account is a new account for registering with Swansea City AFC. It replaces the existing, separate accounts for different club systems such as ticketing, online store etc. It is designed to be a single, standard way for the Club’s supporters to access online services on www.swanseacity.com, www.eticketing.co.uk/swanstickets and www.swansdirect.com. Supporters will be able to complete and update their profile in their Swans Club Account with personal details, preferences on receiving marketing information from the Club as well as Loyalty Cash.
Everyone, including supporters already with existing ticketing or online store accounts. Now Swansea City AFC are using the Swans Club Account system for sign in and registration, you’ll need to create an account before you can continue using the Club’s ticketing and retail systems and some areas of the Club’s website.
You will need to sign in to your Swans Club Account when making a purchase for tickets on our online Ticket Office website www.eticketing.co.uk/swanstickets, when buying swans merchandise through our official online store www.swansdirect.com and on our main website www.swanseacity.com to view our video content and on the official App.
For supporters with existing accounts, you can create an account by entering the email address you already have registered with us and password of your choice or by signing in using one of your social provider accounts.
For social sign in, click on the Facebook or Google icon on the registration page. Depending on whether you are ‘signed in’ to the provider, you may be prompted to sign in and allow permissions. If you are signed in already, your account will be automatically created using the email, forename and surname from the social provider. It’s as easy as that!
If you want to specify your own email and password, follow the link to ‘Create Account’ and enter your details on the page – confirming email and password in the fields provided. Please ensure the email address is the same that we currently hold for you at the Ticket Office otherwise you won’t be able to link your existing accounts.
For supporters without existing accounts, you can register for a FREE Swans Club Account by following the steps on our dedicated website.
You will receive an email to the email address provided with a secure link to click asking you to ‘confirm email’. Click on this link, then sign in with your email and password, complete your Preferences and your new Swans Club Account is ready to go!
If you have created an account with your own email and password, we will send you a confirmation email to the email address you provided. Whilst you wait, you will see the ‘Awaiting Confirmation Email’ page. When you receive the confirmation email, there will be a secure link ‘click here’ in the email which you need to click on to confirm your email. This will then open up a new browser tab for you to login with your email and password for the first time. This is just to check the email is indeed yours.
Please note, it may take a few seconds or minutes for the email to arrive in your inbox. If you do not receive your email, please follow the next steps:
If you have left the ‘Awaiting Confirmation Email’ page and you want to go back to resend the confirmation email, log in again with your email and password chosen, and as you have not yet confirmed your email, you will see the ‘Awaiting Confirmation Email’ page where you can click the link to resend.
If none of the steps above work, please contact the Customer Services with your email address. In a few cases the email may be being blocked by your email service provider. Club staff will be able to check this so that you may contact your service provider directly.
Some email clients or systems may deliver the email but ‘disable’ the ability to click on any links in the content. If you have received the email but cannot click on the link, try
One other alternative is to register using your Facebook or Google account which do not require email validation. If you later want to change to use a different email to your social sign in email though, it will then become necessary to validate this other email as well.
The Swans Club Account replaces any of your existing accounts. From now on, any log in or registration request from the Club website, Ticketing or Online Shop will lead you to your new Swans Club Account. Within this single Swans Club Account will be all of your old separate accounts if linked (see process for linking accounts HERE) including your order history under the old account.
Supporters wishing to watch a video on the main website will now have to log in to their Swans Club Account or register for one. If you have an existing account with us but haven’t yet created your new Swans Club Account then you will need to use the same email address. If you haven’t got an existing account with us, then you can register for a free Swans Club Account which will be the same account you will need if you purchase tickets or merchandise in the future.
Yes, if you have already created a Swans Club Account then you will need to use the same details to log in which will hold all of your ticketing and merchandise information in one account. Do not create a separate account otherwise you will have duplicate accounts.
No, once you have logged in once on each device (i.e. desktop, mobile, tablet etc…) you won’t have to log in again as our websites will remember your details which will ease your journey through our different websites (www.swanseacity.com, www.eticketing.co.uk/swanstickets, www.swansdirect.com).
In order to continue making purchases for tickets and merchandise, it is essential that supporters link their old accounts to their Swans Club Account.. This process will allow supporters to have an easier and cleaner journey through websites with everything in one account. You will only need to link your accounts once – once it’s done, you are all ready to go!
If you are experiencing any problems with the setting up of your account, please send us an email at [email protected] or give the Ticket Office a call at 01792 616400.
Calls cost 7p per minute plus your standard network rate.
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