ACCOUNT HELP

The Swans Club Account is a new account for registering with Swansea City AFC. It replaces the existing, separate accounts for different club systems such as ticketing, online store etc. It is designed to be a single, standard way for the Club’s supporters to access online services on www.swanseacity.com, www.eticketing.co.uk/swanstickets and www.store.swanseacity.com. Supporters will be able to complete and update their profile in their Swans Club Account with personal details, preferences on receiving marketing information from the Club as well as Loyalty Cash.

Everyone, including supporters already with existing ticketing or online store accounts. Now Swansea City AFC are using the Swans Club Account system for sign in and registration, you’ll need to create an account before you can continue using the Club’s ticketing and retail systems and some areas of the Club’s website.

For supporters with existing accounts, you can create an account by entering the email address you already have registered with us and password of your choice or by signing in using one of your social provider accounts.

For social sign in, click on the Facebook or Google icon on the registration page. Depending on whether you are ‘signed in’ to the provider, you may be prompted to sign in and allow permissions. If you are signed in already, your account will be automatically created using the email, forename and surname from the social provider. It’s as easy as that!

If you want to specify your own email and password, follow the link to ‘Create Account’ and enter your details on the page – confirming email and password in the fields provided. Please ensure the email address is the same that we currently hold for you at the Ticket Office otherwise you won’t be able to link your existing accounts.

For supporters without existing accounts, you can register for a FREE Swans Club Account by following the steps on our dedicated website.

You will receive an email to the email address provided with a secure link to click asking you to ‘confirm email’. Click on this link, then sign in with your email and password, complete your Preferences and your new Swans Club Account is ready to go!

If you have created an account with your own email and password, we will send you a confirmation email to the email address you provided. Whilst you wait, you will see the ‘Awaiting Confirmation Email’ page. When you receive the confirmation email, there will be a secure link ‘click here’ in the email which you need to click on to confirm your email. This will then open up a new browser tab for you to login with your email and password for the first time. This is just to check the email is indeed yours.

Please note, it may take a few seconds or minutes for the email to arrive in your inbox. If you do not receive your email, please follow the next steps:

• Check your junk and spam folders.
• Ensure you did not use any mailbox that could be shared, eg info@, reception@, sales@ as these will not be accepted for your Swans Club Account.
• Add [email protected] to your safe senders list and retry sending the email from the link ‘click here to resend email’ in the ‘Awaiting Confirmation Email’ page.

If you have left the ‘Awaiting Confirmation Email’ page and you want to go back to resend the confirmation email, log in again with your email and password chosen, and as you have not yet confirmed your email, you will see the ‘Awaiting Confirmation Email’ page where you can click the link to resend.

If none of the steps above work, please contact the Customer Services with your email address. In a few cases the email may be being blocked by your email service provider. Club staff will be able to check this so that you may contact your service provider directly.

Some email clients or systems may deliver the email but ‘disable’ the ability to click on any links in the content. If you have received the email but cannot click on the link, try

• adding [email protected] to your ‘safe sender’ list
• right click on the link, and select from options to ‘open hyperlink’, or ‘copy hyperlink’ and paste in to a browser address bar and go.

One other alternative is to register using your Facebook or Google account which do not require email validation. If you later want to change to use a different email to your social sign in email though, it will then become necessary to validate this other email as well.

Supporters wishing to watch a video on the main website will now have to log in to their Swans Club Account or register for one. If you have an existing account with us but haven’t yet created your new Swans Club Account then you will need to use the same email address. If you haven’t got an existing account with us, then you can register for a free Swans Club Account which will be the same account you will need if you purchase tickets or merchandise in the future.

In order to continue making purchases for tickets and merchandise, it is essential that supporters link their old accounts to their Swans Club Account.. This process will allow supporters to have an easier and cleaner journey through websites with everything in one account. You will only need to link your accounts once – once it’s done, you are all ready to go!

• It says no account found when I enter my account number
  This means the email address used to register your Swans Club Account does not match the email address held at the Ticket Office.
  If you are not sure which email address is held at the Ticket Office, please contact them on 01792 616400 or email [email protected] to ensure the correct email address is held for you, and try to link accounts again 24 hours later.
• It says my Account Number is wrong
  Please ensure you have used a correct account number from your season ticket or membership card, or from a previous ticketing purchase. If you are a Season Ticket Holder, Jack Army member or a Cash member, your account number will appear in the bottom left hand corner of the card. If you have purchased tickets/merchandise then your account number would be on the confirmation of purchase emails. You will need to disregard any zeros that may appear before your account.
  For example, if your card says 0012345, your account number is 12345. Please see example below.